Troubleshooting

This section shall guide you through the most common error scenarios that could occur when using OBLAC Drives.

Important

Make always sure to carefully read through the setup instructions. A lot of issues can be avoided by strictly following the instructions.

Setup Issues

If your computer does not have the virtualization technology activated, OBLAC Drives will most likely not work correctly.

To fix that issue, you have to activate the virtualization technology of your processor (VT-x / AMD-V) in your BIOS.

Memory Warning

In rare cases your Linux distribution may show the warning: Not enough physical memory available to power on this virtual machine”

../../_images/memory_warning.png

To fix this issue, follow the commands given here

Runtime Issues

One of the most common issues appears directly after installing OLAC Drives. The browser will be opened and the following screen appears:

../../_images/connection_error.png

There are several reasons that will inevitably lead to this problem:

  • you did not power on the drive before starting OBLAC Drives
  • you selected the wrong network port while configuring the VMware settings (check out our Setup Guide)

Other Issues

If the application does not behave properly in any other way than described above try the following:

  • Refresh the OBLAC Drives web page
  • Make sure no native EtherCAT master is running on the host machine or in the same network
  • Make sure that none of the Synapticon tool components (OBLAC Drives, motion master bridge or motion-master) are already running on the host machine as a native installation
  • If your laptop is connected to a docking station, undock and restart it, then try to run OBLAC Drives again

Note

If you couldn’t find a solution to your problem, please contact us at support@synapticon.com, our engineers are happy to help!